This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, our website, memberships, and location. Please read it carefully.
Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our website or visit our location:
- Contact details — name, phone number, and email address when you book an appointment, join a membership, buy a gift card, or subscribe to our newsletter.
- Payment information — card details processed securely by our payment providers. We do not store full card numbers on our servers.
- Vehicle information — make, model, and service history to fulfill your wash, detail, or oil change.
- Usage data — IP address, browser type, pages visited, and cookies collected automatically for analytics and site performance.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage the services you request.
- Process payments and manage memberships and subscriptions.
- Send appointment reminders, receipts, and service updates.
- Share promotions, birthday deals, and specials — only if you opt in.
- Improve our website, services, and customer experience.
- Comply with legal obligations and prevent fraud.
Sharing Your Information
We do not sell your personal information. We share it only with:
- Service providers — payment processors, scheduling tools, and email platforms that help us operate.
- Legal authorities — when required by law, subpoena, or to protect our rights and safety.
Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve performance. You can disable cookies in your browser settings, though some features may not work as intended.
SMS & Email Communications
If you opt in to text or email marketing, you may receive promotional messages. Message and data rates may apply. You can unsubscribe at any time by replying STOP to a text, clicking unsubscribe in an email, or contacting us directly.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. To exercise these rights, contact us using the details below.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the Last Updated date revised accordingly. Continued use of our services means you accept the updated policy.
Contact Us
Questions about this Privacy Policy? Reach us at:
- 24233 Creekside Rd, Valencia, California 91355
- +1 (661) 255-3448
- Valenciacarwash88@gmail.com